• Bankway Global operates under Syl Soft LTD, registered with the number C-157126/2024 at Zinda Bazar 3rd Floor, Sylhet Sadar, Sylhet, Bangladesh, and The Greetons FZE, registered with the number 9338 at One UAQ, Al Shamookh Business Center, UAQ Free Trade Zone, Umm Al Quwain, United Arab Emirates.
  • support@bank-way.com

Privacy Policy for BW Global

Effective Date: 1 Aug 2024


Article 1: Introduction

1- Purpose:
This Privacy Policy describes how BW Global ("BW," "we," "us," or "our") collects, uses, and safeguards your personal information when you interact with our services, including our website, mobile applications, and any other digital services we offer.

2- Scope:
This policy applies to all users of Bankway Global, including:

  • Customers of our financial and remittance services
  • Website visitors
  • Mobile app users
  • Business partners
  • Employees

3- Legal Compliance:
We adhere to global privacy laws, including but not limited to:

  • Google Play Store’s User Data Policy
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)

4- Amendments:
This policy may be updated periodically to reflect changes in services or legal requirements. All updates will be published on our website, and changes will take effect immediately after being posted.


Article 2: Information We Collect

1- Types of Information Collected:

  • Personal Identification Information:
  • Name, email address, phone number, physical address, date of birth, and government-issued IDs.
  • Financial Data
  • Bank account details, transaction history, payment information, and KYC data for compliance purposes.
  • Device and Usage Data:
  • IP address, device type, operating system, browser type, app usage logs, and interactions within the app.
  • Cookies and Tracking Technologies:
  • Data collected via cookies, web beacons, and other tracking technologies.

2- Collection Methods:

  • Direct Collection:
  • Information you provide when creating an account, making transactions, or contacting customer support.
  • Automatic Collection
  • Information collected through cookies, analytics services, and device sensors when you use our services.
  • Third-Party Providers
  • We may also collect data from third-party partners such as financial institutions, payment processors, or credit agencies for identity verification and fraud prevention.

3- Permissions Requested by the App:

  • Camera Access
  • To upload KYC documents.
  • Location Access
  • For location-based services and fraud detection.
  • Storage Access
  • For saving transaction records and user documents.

Article 3: How We Use Your Data

1- Primary Use of Data:
We use the collected data for the following purposes:

  • Account Management: To create, maintain, and manage your Bankway Global account.
  • Transaction Processing: To facilitate payments, transfers, and other financial services.
  • KYC and Compliance: To comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements.
  • Customer Support: To respond to inquiries, resolve issues, and provide technical assistance.

2- Secondary Use of Data:

  • Marketing Communications: To send you promotional offers, updates, and newsletters (if you opt-in).
  • Service Improvement: To analyze user behavior, optimize services, and develop new features.

3- Legal Basis for Data Processing:

  • Consent: For marketing communications and optional data collection.
  • Contractual Obligation: For account creation, transactions, and provision of requested services.
  • Legal Obligation: For compliance with regulatory requirements (e.g., KYC/AML).
  • Legitimate Interest: To ensure the security of our services, prevent fraud, and improve user experience.

4- Sharing of Information:

  • With Service Providers: We may share data with third-party providers who assist in service delivery, such as payment processors, cloud services, and data storage providers.
  • With Regulatory Authorities: As required by law, we may share data with governmental or financial authorities for compliance purposes.
  • With Law Enforcement: If required by law, we may share information with law enforcement agencies for investigation or legal processes.

Article 4: Data Security

1- Security Measures:
We employ industry-standard security measures to protect your personal data, including:

  • Encryption: Personal data is encrypted both in transit (via SSL/TLS) and at rest.
  • Access Controls: Only authorized personnel have access to your data, based on role and necessity.
  • Two-Factor Authentication (2FA): For enhanced security, we implement 2FA for all sensitive transactions and account activities.

2- Incident Response:
In the event of a data breach, we have an incident response plan in place to quickly address and mitigate any potential harm. Users will be notified in case of a significant breach that may affect their personal information.


Article 5: Data Retention and Deletion

1- Retention Period:
We retain personal data for the duration necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

2- Data Deletion:
Users have the right to request deletion of their personal information. Upon request, we will delete or anonymize your data, unless it is necessary for compliance with legal or regulatory obligations.

3- Archiving:
We may archive data in accordance with applicable legal or regulatory requirements for record-keeping.

4- Backup and Data Disposal:
We implement backup procedures to safeguard your data and securely dispose of data that is no longer required for operational purposes.


Article 6: User Rights and Control

1- Access Rights:
You have the right to access the personal information we hold about you. You can request a copy of your data at any time.

2- Correction Rights:
You can update or correct your personal information if it is inaccurate or incomplete.

3- Erasure Rights:
You can request the deletion of your personal information under certain conditions.

4- Restriction of Processing:
You have the right to request that we restrict the processing of your data under certain circumstances.

5- Objection Rights:
You have the right to object to the processing of your data for marketing or profiling purposes.

6- Opt-Out of Marketing:
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in the email or contacting us directly.


Article 7: Cookies and Tracking Technologies

1- Use of Cookies:
We use cookies to collect data on how you interact with our website and apps. These cookies help us personalize content, analyze usage, and provide features such as login sessions and preferences.

2- Cookie Types:

  • Strictly Necessary Cookies: Essential for the website's core functionality (e.g., login).
  • Performance Cookies: To track user behavior for analytics purposes.
  • Targeting Cookies: Used for advertising and remarketing purposes.

3- Managing Cookies:
You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4- Third-Party Cookies:
Our website may contain links to third-party services, which may use cookies to track your behavior. We are not responsible for third-party cookie practices.


Article 8: Data Transfers

1- International Data Transfers:
We may transfer your personal data to other countries outside your jurisdiction for the purposes described in this Privacy Policy, including to our affiliates or service providers.

2- Cross-Border Compliance:
We ensure that any cross-border data transfer complies with applicable data protection laws, including the implementation of Standard Contractual Clauses (SCCs) for transfers outside the European Economic Area (EEA).


Article 9: Children's Privacy

1- Age Restrictions:
Our services are not intended for children under the age of 18, and we do not knowingly collect or solicit personal information from children. If we discover that we have collected data from a child under the age of 18, we will take immediate steps to delete it.


Article 10: Dispute Resolution

1- Dispute Resolution Process:
If you have any concerns or disputes regarding this Privacy Policy, please follow these steps:

  • Step 1: Contact our Support Team at support@bank-way.com (response within 90-180 days).
  • Step 2: Escalate to our Review Team at review@bank-way.com for a final decision (response within 60-90 days).

2- Limitation of Legal Action:
You agree that any disputes will be resolved internally and that Bankway Global’s decision will be final and binding.


Article 11: Contact Information

For any questions or requests regarding this Privacy Policy or your personal data, please contact us:

  • Data Protection Officer: privacy@bank-way.com

  • Company Information:

    • Syl Soft LTD (Reg. No. C-157126/2024), Bangladesh
    • The Greetons FZE (Reg. No. 9338), UAE
  • Office Address:
    One UAQ, Al Shmookh Business Center, UAQ Free Trade Zone, UAE

  • Support Email: support@bank-way.com

  • Phone: +97150566556


Copyright © 2024 Bankway Global. All Rights Reserved.